Refund Policy

Orders are processed and shipped out within 24 hours. Depending on customer location, orders normally take 2-10 business days to arrive. Couriers may experience higher than normal volume during holiday season and may take longer to ship during those times. If you have any questions about the status of your order, please contact customer service at 1-844-693-2453.

We here at Eagle Energy are committed to making sure you as the consumer has a great experience with our product. However we know that’s not always possible. If you receive a stick that doesn’t perform as described, please contact us via to request an RMA. Send us the unit with original receipt and we will refund or replace. Customers outside of North America please allow 30 days for response.

Please direct all complaints to customer service at

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

All purchases to mainland China must go through If not, Eagle Energy is not responsible for orders not arriving.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at